NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most notable 10 issue groups by Tennessee customers. For the 2nd consecutive 12 months, the house improvements category rated given that number 1 grievance category with increased than 400 customer complaints.
The Division of customer Affairs received an overall total of 3,599 complaints and recovered both ongoing solutions and funds for Tennessee by dealing with customers and companies. Overall, the quantity of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.
The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff actively works to quickly route complaints to make certain that appropriate action could be drawn in instances when misleading company techniques, frauds or frauds are observed become at play.
• Home improvements: 412 complaints
This category includes house warranties, in addition to employing a specialist for services to correct or enhance the quality of your house. The most typical complaints pertaining to quality of work, incomplete work after getting re re re payment, and structural harm due to used people or companies. A number of these complaints are called towards the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) plus the Tennessee Regulatory Authority (TRA).
• Personal/Professional Services: 292 complaints
This category pertains to solutions provided by certified specialists involved in their state of Tennessee, including locks stylists, therapeutic therapeutic therapeutic massage practitioners, nail professionals, as well as others. Typical complaints are the quality of solution, costs for service perhaps perhaps perhaps not gotten, and issues redeeming present certificates for solutions offered. Some agencies these complaints could possibly be called to add TDCI’s Division of Regulatory Boards and Board of pro Responsibility.
• Utilities: 289 complaints
This category includes fuel solution, water solution, sewer, electricity, landline phone solution, cellular phone solution, online sites, and cable. Issues with payment and upkeep had been the essential complaints that are common. Usually, these complaints are introduced towards the TRA or the utility that is investor-owned.
• Timeshares/Vacation Clubs: 274 complaints
This category pertains to customers property that is purchasing a timesharing contract and also the purchase among these agreements. The essential complaints that are common high-pressure product sales techniques, misrepresentation associated with agreement, and resale frauds. https://paydayloansnc.com/ The Division will refer these complaints often towards the Tennessee real-estate Commission and also the Board of pro Responsibility.
• Landlord/Tenant: 216 complaints
This category pertains to consumers leasing property that is rental their state of Tennessee. The most frequent complaints regarding safety deposits while the conditions associated with the leasing home. These complaints are generally called towards the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.
• engine Vehicle: 202 complaints
This category usually includes customer dissatisfaction aided by the purchase associated with utilized car they bought. Issues with utilized automobile sales and marketing had been probably the most common complaints. Customer Affairs usually works closely because of the Tennessee automobile Commission whenever managing these kind of complaints. In addition, these complaints might be called towards the nationwide Highway Traffic protection management (NHTSA) additionally the Tennessee Department of income.
• Debtor/Creditor: 196 complaints
This category includes issues associated with business collection agencies organizations, payday advances, credit fix businesses, and check-cashing services. Customer complaints usually linked to phone that is harassing or payment problems. These complaints in many cases are introduced into the Tennessee Department of banking institutions.
• Health Services and items: 191 complaints
Consumers’ most typical complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer complaints that are appropriate the Tennessee Department of wellness.
• engine Vehicle fix: 184 complaints
This category identifies businesses services that are offering fix automobiles. Many customers report car repair organizations that get back cars maybe perhaps not completely fixed. The Division will relate to and work aided by the Tennessee car Commission, the NHTSA, together with Tennessee Department of income.
• Insurance: 172 complaints
This category pertains to insurance that is pet customer medical health insurance, and unlicensed insurance firms. Many customers reported about coverage and claims. These complaints in many cases are known TDCI’s Insurance Division.